Returns, Exchanges & Defect Claims
All customer claims and returns are handled directly by Dream Home Furniture in Santa Maria, CA — not the product manufacturer.
Official Return & Claim Guidelines
30-Day Standard Returns & Exchanges
Standard returns and customer exchanges are accepted within 30 days of invoice date. Items must be in original condition with an RMA authorization number — no exceptions will be made.
60-Day Defect & Missing-Parts Claims
Claims specifically for manufacturer defects, transit damages, or missing parts must be submitted within 60 days of invoice date. Our Santa Maria team will coordinate replacement parts directly with the supplier (not a blanket 60-day warranty).
Restocking Fee Schedule
- 15% Restocking Fee: Applicable for returns in good resalable condition with original packaging.
- 25% Restocking Fee: Applicable for returns without original packaging.
- 50% Restocking Fee: Applicable if item is returned damaged but repairable.
Freight & Refund Terms
Return freight shipping cost is the customer's responsibility. No cash refunds — exchanges or store credits only.
Do not contact the furniture manufacturer directly. All customer claims and returns are handled personally and directly by Dream Home Furniture staff at our Santa Maria, CA office.